mumeen group. Our own products are Sundarbans Honey, Mustard Flower Honey, Black Cumin Honey, Coconut Oil, Mustard Oil, Date Jaggery, Palm Jaggery, Chilli Powder, Turmeric Powder, Books, etc. X

    It depends. The customer must give you a chance to repair or replace the faulty item. However, if you cannot repair or replace it, then yes, you must refund the customer.
    Yes, your customer has 14 days to inform you that they have changed their mind about the goods, and they do not have to give you a reason. After that, they have a further 14 days to return them to you. Thus, provided the goods are in the same condition as you sent them, you must give them a refund.